Frequently Asked Questions
Your guide to flawless hair and seamless shopping.
What is the quality of KralerHair extensions?
We specialize in 100% premium human remy hair. This means the cuticles are kept intact and aligned in the same direction, preventing tangling and ensuring a natural shine and soft texture.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Can I dye or style my hair extensions with heat?
Yes, because our hair is 100% human hair, you can use flat irons, curling wands, and hair dye. However, we recommend using a heat protectant spray and consulting a professional for coloring to maintain hair longevity.
What is your return and exchange policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on hair extensions that have been worn or tampered with.
How do I choose the right length and weight?
Choosing depends on your natural hair length and desired volume. Generally, 120g-160g is ideal for thin to medium hair, while 200g+ is recommended for those seeking maximum thickness and drama.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.