Returns & Exchanges

At KralerHair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused and unopened hair products. If your order doesn't meet your expectations, our team is here to ensure a smooth and hassle-free exchange or refund process.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for the return to receive your Return Authorization.

2

Prepare Your Package

Ensure the hair extensions or beauty products are in their original packaging with all security seals intact to qualify for a full refund.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing